Rather than detailing inspections on paper that pile up and can be damaged, digital vehicle inspections operate solely on software platforms that are mobile accessible. It streamlines the process and enables engineers to work more efficiently.
Digital engineering inspections help establish customer transparency, fostering trust and boosting customer confidence in repair approvals. Additionally, they facilitate adherence to regulatory compliance standards by enabling consistent processes and documentation.
Efficiency
Digital inspections provide a clear, concise report that customers can share. They can be sent via email or text, including photos and videos. It allows your team to save time on paperwork, and the customer can view their results immediately.
Digital inspection software makes creating digital inspection checklists relevant to your shop’s focus easy. For example, a body shop could inspect scratches and damaged parts differently, while shops specializing in fleet services may have another checklist that includes engine and transmission health.
A digital inspection can also be easily customized for each technician, allowing them to include their notes and recommendations. That makes it easier for the service advisor to build an estimate based on the tech’s findings and help the customer understand what needs to be done to their vehicle. They’re more likely to approve work when they know its importance. Using a digital inspection can also eliminate bottlenecks that occur during traditional surveys.
Transparency
A major issue with traditional vehicle inspections is that it can take time to build trust in customers. When customers feel they need to be taken advantage of, it can encourage them to come in for regular service, leading to unnecessary repairs.
With digital vehicle inspection, however, customers can easily see and understand what work is being performed, making them more likely to trust their repair shop. It helps increase customer satisfaction, retention, and even referrals.
Digital DVIR software solutions can also help reduce costs by eliminating manual processes, such as printing and filing paper DVIR forms. Additionally, they offer the ability to capture and transfer inspection data in real-time, which allows for more precise reporting and compliance management.
With a digital DVIR solution, your technicians can create and send comprehensive vehicle inspection reports to customers in seconds. These reports can include photos, videos, and notes from your technician, and you can add conditional approvals to make it easier for your customers to approve repair or service requests. This transparency builds a strong customer relationship and increases your business’s credibility, helping to increase sales and expand your customer base.
Increased Up-Sell and Cross-Sell Approvals
Using digital vehicle inspection (DVI) can help your shop grow its business. Unlike traditional paper estimates that leave customers confused and suspicious that they’re being taken advantage of, digital car inspections clearly explain the repairs needed. When customers see photos and videos of the suggested work, they are much more likely to approve these additional repairs.
The best digital car inspection tools, such as Tekmetric’s, include a “green, yellow, red” color coding system to show guests the urgency of each repair item. It allows technicians to recommend the most profitable repairs for your guests while maintaining customer trust and loyalty.
Instead of relying on a monster-sized checklist, digital inspection tools integrate directly into your existing software. It means you can save time and focus on more detailed, higher-value service while allowing your customers to quickly review and approve repairs from any location. This streamlined approach to inspections and estimates can lead to a 4% increase in your average invoice. To learn more about how a digital automotive inspection can transform your business, download
Increased Customer Trust
Unlike paper inspections that pile up and get damaged, digital car inspections operate exclusively within a software platform. That makes them more reliable because there is no room for error. Additionally, standardized inspection templates and easy-to-read images allow technicians to communicate clearly to customers what they’re finding.
Ultimately, when customers know why repairs are needed and the benefits they’ll experience, they’re much more likely to approve them. It also helps build trust between a shop and a customer, increasing revenues, expanding client bases, and strengthening long-term relationships.
In short, digital vehicle inspections make the entire repair process easier, faster, and more reliable for everyone involved. That’s why more and more shops are implementing them into their workflow. If you’re ready to jumpstart the vehicle check-in process curbside and see your shop’s average repair orders skyrocket, click here to learn more about our easy-to-use digital inspection solution.
Increased Productivity
With digital vehicle inspection software, technicians can log their results directly into a customer’s profile and include photos for more accessible communication. They can also add custom tasks to the software that match their shop’s processes and procedures. It eliminates redundant data entry and streamlines the entire process.
Digital inspections are also more effective for capturing damage as part of the FNOL (First Notice of Loss) process. They allow insurance companies to quickly view vehicle damage and assess the severity of the claim, resulting in faster and more accurate repairs. They also help dealerships and service repair professionals build customer trust by providing transparent and fair car damage assessments.
With a digital inspection system, it’s much easier for techs to perform the required steps of a multi-point inspection, even when time is limited. They can look up make, model, and year in a database and create work orders instantly to ensure everything gets noticed and done correctly. They can also use canned jobs to save time and update existing work orders in real time. It leads to increased productivity and higher rates of service for your customers.